Privacy Policy

Leadhawk provides an artificial intelligence ("AI") chatbot service that allows our users to add an AI-powered sales assistant to their websites, helping them engage visitors, answer questions, and capture leads.

This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information in connection with the Leadhawk service.

To see our California Consumer Privacy Act (CCPA) Privacy Notice, please click on the link, go to leadhawk.ai/privacy#ccpa or simply scroll down.

Contacting Us

If you have general questions about your account or how to contact customer service for assistance, please send us an email at . For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact our Data Protection Officer/Privacy Office by email at .

Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

Collection of Information

We receive and store information about you such as:

Information you provide to us: We collect information you provide to us which may include:
- your name, email address, address or postal code, payment method(s), telephone number, and other identifiers you might use. We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions;
- information when you choose to provide feedback, account settings, or otherwise provide information to us through our service or elsewhere.
Information we collect automatically: We collect information about you and your use of our service, your interactions with us, as well as information regarding your computer or other devices you might use to access our service (such as mobile devices). This information includes:
- your activity on the Leadhawk service, such as search queries, chatbot configurations, and activity in Leadhawk browser extensions and apps;
- your interactions with our emails and texts, and with our messages through push and online messaging channels;
- details of your interactions with our customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
- device IDs or other unique identifiers;
- resettable device identifiers (also known as advertising identifiers), such as those on mobile devices and tablets that include such identifiers (see the "Cookies and Internet Advertising" section below for more information);
- device and software characteristics (such as type and configuration), statistics on page views, referring source (for example, referral URLs), IP address (which can be used to tell us your general location, such as your city, state/province, and postal code), browser and standard web server log information;
- information collected via the use of cookies, web beacons and other technologies (such as site URL, as well as the date and time). (See our "Cookies and Internet Advertising" section for more details.)
Information from partners: We collect information from other companies with whom you have a relationship (“Partners”). These Partners might include (depending on what services you use): social media and/or other companies that provide your ability to log in to the Leadhawk service using your login credentials with that company and other companies who provide services to you and collect payment for the Leadhawk service for distribution to us or provide pre-paid promotions for the Leadhawk service. The information Partners provide us varies depending on the nature of the Partner services, and may include:
- service activation information such as your name, email address, or other contact information;
- IP addresses, device IDs or other unique identifiers, as well as associated pre-paid promotion, billing and user interface information, that support user authentication, the Leadhawk service registration experience, Partner payment processing, and the presentation of Leadhawk content to you through portions of the Partner user interface.
Information from other sources: We also obtain information from other sources. We protect this information according to the practices described in this Privacy Statement, plus any additional restrictions imposed by the source of the information. These sources vary over time, but could include:
- service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Privacy Statement;
- security service providers that provide us with information to secure our systems, prevent fraud and help us protect the security of Leadhawk accounts;
- payment service providers that provide us with payment or balance information, or updates to that information, based on their relationship with you;
- marketing partners that might provide us with information about your interests and activities online;
- service providers that facilitate marketing operations;
- analytics companies that help us understand the effectiveness of our marketing;
- online and offline information providers to support our marketing efforts;
- publicly-available sources such as publicly available posts on social media platforms and information available through public databases associating IP addresses with internet service providers (ISPs);

Chatbot Widget and End User Data

When you embed the Leadhawk chatbot widget on your website, the widget may collect information from your website visitors ("End Users") who interact with the chatbot. This section describes the data collected through the chatbot widget.

Information collected from End Users:

Conversation data: Messages and responses exchanged between the End User and your chatbot, including any information the End User voluntarily provides during the conversation (such as name, email address, phone number, or questions about your products/services).
Technical information: IP address, browser type, device type, operating system, and general geographic location (city/region level) of the End User.
Interaction data: Timestamps of conversations, pages visited on your website where the chatbot was accessed, and chatbot interaction patterns.
Cookies and similar technologies: The chatbot widget uses cookies to maintain conversation state, remember returning visitors, and improve the chat experience. These cookies may also allow Leadhawk to recognize End Users across multiple websites that use the Leadhawk service. This cross-site recognition helps us provide analytics, improve our services, and enhance the chatbot experience. End Users can manage cookie preferences through their browser settings.

Your responsibilities as a Leadhawk customer:

You are the data controller for End User data collected through your chatbot for your own purposes. Leadhawk is also a data controller for End User data used for Leadhawk's own purposes as described above. You are responsible for:

Providing appropriate privacy notices to your website visitors informing them that a chatbot is in use, that their conversations may be recorded, and that cookies may be used to recognize them across websites using Leadhawk;
Obtaining any necessary consents from End Users as required by applicable privacy laws (such as GDPR, CCPA, or other local regulations);
Ensuring your use of End User data complies with your own privacy policy and applicable laws;
Not providing training data or configuring the chatbot in a way designed to solicit sensitive personal information unless you have implemented appropriate safeguards.

How Leadhawk uses End User data:

Leadhawk processes End User data on behalf of our customers to provide the chatbot service. We also use End User data for our own legitimate business purposes as an independent data controller. Specifically, we use End User data to:

Deliver chatbot responses and maintain conversation context;
Provide customers with conversation logs and analytics through the Leadhawk dashboard;
Improve the performance and accuracy of chatbots across the Leadhawk platform;
Provide aggregated analytics and insights about visitor behavior patterns;
Detect and prevent fraud, abuse, or violations of our Terms of Service;
Comply with legal obligations.

Cross-site data and analytics:

Leadhawk may use cookies to recognize End Users who interact with chatbots across multiple websites powered by Leadhawk. This allows us to provide aggregated, anonymized insights and improve our services. We do not share identifiable End User conversation content between unrelated customers. In the future, we may provide customers with anonymized, aggregated information about End User behavior patterns (such as industry interests) that does not identify individual End Users.

Data retention:

End User records may be retained by Leadhawk even after a specific customer terminates their account, particularly where: (a) the End User has interacted with other Leadhawk customers' chatbots; (b) retention is necessary for analytics, fraud prevention, or service improvement; or (c) retention is required by law. Conversation content specific to a terminated customer's chatbot will be deleted in accordance with our data retention policies.

We do not sell End User data.

Use of Information

We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use such information to:

determine your general geographic location (such as your city, state/province, and postal code);
provide localized content;
determine your ISP to support network troubleshooting for you (we also use aggregated ISP information for operational and business purposes);
help us quickly and efficiently respond to inquiries and requests;
coordinate with Partners on making the Leadhawk service available to users and providing information to non users about the availability of the Leadhawk service, based on the specific relationship you have with the Partner;
secure our systems, prevent fraud and help us protect the security of Leadhawk accounts;
prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce our terms (such as determining whether and for which Leadhawk signup offers you are eligible and determining whether a particular device is permitted to use the account consistent with our Terms of Service);
analyze and understand our audience, improve our service (including our user interface experiences, service performance, and AI response quality);
communicate with you concerning our service so that we can send you news about Leadhawk, details about new features and content available on Leadhawk, special offers, promotional announcements, consumer surveys, and to assist you with operational requests. These communications may be by various methods, such as email, push notifications, text message, online messaging channels, and matched identifier communications.

Disclosure of Information

We disclose your information for certain purposes and to third parties, as described below:

The Leadhawk family of companies: We share your information among the Leadhawk family of companies as needed for: providing you with access to our services; providing customer support; making decisions about service improvements; content development; and for other purposes described in the Use of Information section of this Privacy Statement.
Service Providers: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, security, infrastructure and IT services, to customize, personalize and optimize our service, to provide bank account or balance information, to process credit card transactions or other payment methods, to provide customer service, to analyze and enhance information (including information about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services (which includes maintaining and improving their services).
Partners: As described above, you may have a relationship with one or more of our Partners, in which case we may share certain information with them in order to coordinate with them on providing the Leadhawk service to users and providing information about the availability of the Leadhawk service. For example, depending on what Partner services you use, we may share information:
- in order to facilitate Partner pre-paid promotions or collection of payment for the Leadhawk service for distribution to us;
- so that content and features available in the Leadhawk service can be suggested to you in the Partner’s user interface.
Promotional offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.
Protection of Leadhawk and others: Leadhawk and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Leadhawk, its users or the public, as required or permitted by law.
Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.

Whenever in the course of sharing information we transfer personal information to other countries, we will ensure that the information is transferred in accordance with this Privacy Statement and as permitted by the applicable laws on data protection.

You may also choose to disclose your information in the following ways:

certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device;
social plugins and similar technologies allow you to share information; and

Social plugins and social applications are operated by the social networks themselves, and are subject to their terms of service and privacy policies.

Access to Account and Profiles

Giving others access to your account: If you share or otherwise allow others to have access to your account, they will be able to see account information (including your email address or other information).
Removing device access to your Leadhawk account: To remove access to your Leadhawk account from your devices, visit our website and choose "Log out". Where possible, users of public or shared devices should log out at the completion of each visit. If you do not maintain the security of your password or device, or fail to log out, subsequent users may be able to access your account, including your personal information.

Cookies and Internet Advertising

We and our Service Providers use cookies and other technologies (such as web beacons), as well as resettable device identifiers, for various reasons. We want you to be informed about our use of these technologies, so this section explains the types of technologies we use and what they do.

Cookies and similar technologies, web beacons, and resettable device identifiers

Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. We use other technologies such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). Like cookies, these other technologies may store small amounts of data on your device. Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. In many cases, declining cookies will impair the effectiveness of web beacons associated with those cookies.

If you use the Leadhawk app on a mobile device or tablet, we may collect a resettable device identifier from your device. Resettable device identifiers (also known as advertising identifiers) are similar to cookies and are found on many mobile devices and tablets (for example, the "Identifier for Advertisers" (or IDFA) on Apple iOS devices and the "Google Advertising ID" on Android devices). Like cookies, resettable device identifiers are used to make online advertising more relevant and for analytics and optimization purposes.

Why does Leadhawk use these technologies?

We use these types of technologies for various reasons, like making it easy to access our services by remembering you when you return; to provide, analyze, understand and enhance the use of our services; to enforce our terms, prevent fraud; to improve site performance, monitor visitor traffic and actions on our site; and to deliver and tailor our marketing or advertising, and to understand interactions with our emails, marketing, and online ads on third party sites.

To help you better understand how we use cookies and resettable device identifiers, please see the information below:

Essential cookies: These cookies are strictly necessary to provide our website or online service. For example, we and our Service Providers may use these cookies to authenticate and identify our users when they use our websites and applications so we can provide our service to them. They also help us to enforce our Terms of Service, prevent fraud and maintain the security of our service.
Performance and functionality cookies: These cookies help us to customize and enhance your online experience with Leadhawk. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided. We also use these cookies to collect information (such as popular pages, conversion rates, usage patterns, click-through and other information) about our visitors' use of the Leadhawk service so that we can enhance and personalize our website and service and conduct market research. Deletion of these types of cookies may result in limited functionality of our service.
Advertising cookies and resettable device identifiers: These cookies and resettable device identifiers use information about your use of this and other websites and apps, your response to ads and emails, and to deliver ads that are more relevant to you.

When we advertise our services on other websites or apps, some of the websites and apps where we advertise, as well as advertising technology companies that we use to purchase, deliver, optimize, and/or measure our advertisements (collectively “Advertising Partners”), may receive information from us as part of our campaign targeting, measurement, and optimization (e.g., steps completed in sign-up and site visit or app open/install information). Common uses of this type of information are to judge the effectiveness of and optimize ad campaigns, by allowing Advertising Partners to see when someone who saw an ad later signed up for our service. Another common use is to make sure we do not serve ads trying to get individuals to sign up for the Leadhawk service if they are already a Leadhawk user.

How can I exercise choice regarding these technologies?

To exercise choice regarding resettable device identifiers

To opt out of interest-based marketing from Leadhawk in connection with a resettable device identifier on a mobile device or tablet, please configure the appropriate setting on your device (usually found under "privacy" or "ads" in your device's settings). Exercising choice over a resettable identifier is specific to that device.
To exercise choice regarding other technologies

There are a number of ways to exercise choice regarding technologies that are similar to cookies, such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area; see your browser's help function or support area to learn more. Other technologies, such as Silverlight storage, may be cleared from within the application.

Your Information and Rights

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you.

For requests, or if you have any other question regarding our privacy practices, please contact our Data Protection Officer/Privacy Office at . We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as enabling fraud.

Retention of information: We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Statement. Specifically, we retain information for our legitimate interests and essential business purposes, such as operating, maintaining and improving our services; complying with our legal obligations; and exercising our legal rights and remedies, including enforcing our terms of service. Our retention of information is based on many factors such as your relationship with Leadhawk (for example, are you a Leadhawk current subscriber); the nature of the information; compliance with our legal obligations; defending or resolving actual or anticipated legal claims. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.

If you are a California consumer, please see our California Consumer Privacy Act (CCPA) Privacy Notice by clicking on the link, going to leadhawk.ai/privacy#ccpa or simply scrolling down.

Security

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your personal information.

Other Websites, Platforms and Applications

The Leadhawk service may be provided through and/or utilize features (such as the display of social media content) operated by third party platforms, or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. For example, you may be able to access the Leadhawk service through platforms such as mobile devices and a number of other Internet connected devices. These websites and platforms have separate and independent privacy or data policies, privacy statements, notices and terms of service, which we recommend you read carefully. In addition, you may encounter third party applications that interact with the Leadhawk service.

Children

You must be at least 18 years of age or older to subscribe to the Leadhawk service. Minors may only use the service with the involvement, supervision, and approval of a parent or legal guardian.

Changes to This Privacy Statement

We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. Your continued use of the Leadhawk service after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. If you do not wish to acknowledge or accept any updates to this Privacy Statement, you may cancel your use of the Leadhawk service. To see when this Privacy Statement was last updated, please see the "Last Updated" section below.

US State (including California Consumer Privacy Act (CCPA)) Privacy Notice

This Privacy Notice applies to consumers who reside in states that have adopted consumer privacy laws and supplements the Privacy Statement, to the extent applicable. Because of differences in certain state laws, this supplement is broken into two sections, California (CCPA) Specific Notices, applicable to California residents only, and a California (CCPA) and other State Specific Sections, that may apply to residents of one or more states with consumer privacy laws requiring such information. Such states as of the date of this Privacy Notice are California, Colorado, Connecticut, Utah, and Virginia (collectively “US State Privacy Laws”).

California (CCPA) Specific Notices

Personal Information We Collect

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“CCPA personal information”). We collect the following categories of CCPA personal information from consumers:

Identifiers: “Identifiers” covers a broad range of information, including things like name, email address, postal address, telephone number, and IP address. We collect some CCPA personal information that falls into this category. For example, for subscribers we’re going to have an email address and payment information (like a credit card). We collect IP addresses and identifiers from the devices you might use to connect (see also “Information we collect automatically” above in the Privacy Statement). These sorts of identifiers are connected to your Leadhawk account. There are also identifiers we use for marketing purposes (such as resettable device identifiers and third party cookies on our website) that we do not associate with your account, but that can be used to reach you with promotional messages on other websites and applications.
Characteristics of protected classifications under California or federal law: This covers a broad range of information like race, sex, marital status, among other protected classes. We will collect this sort of information about you if you choose to participate in our optional research surveys, or other research activity such as an in person interview or panel. We do not collect this information when you register for the Leadhawk service.
Commercial information: This includes information about products or services considered, obtained or purchased.
Internet or other electronic network activity information: We offer online services, so we collect CCPA personal information in this category, like your interactions with our service.
Geolocation data: Our online services don’t collect precise geolocation data from GPS sensors. However, we do collect IP addresses from which we can determine your general location (such as your city, state/province, and postal code).
Audio, electronic, visual, thermal, olfactory or similar information: We may collect photos, audio and/or video of you in certain circumstances. For example if you contact customer service, we may record the call (voice recording).

Uses of CCPA personal information

We use each of the categories of CCPA personal information listed above for the purposes noted below. (Please see the Use of Information section of our Privacy Statement for additional details that may be of interest to you.) For ease of reference, we repeat those sections below:

We use personal information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use such information to:

determine your general geographic location (such as your city, state/province, and postal code);
provide localized content;
determine your ISP to support network troubleshooting for you (we also use aggregated ISP information for operational and business purposes);
help us quickly and efficiently respond to inquiries and requests;
to coordinate with Partners on making the Leadhawk service available to users and providing information to non users about the availability of the Leadhawk service, based on the specific relationship you have with the Partner;
prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce our terms (such as determining whether and for which Leadhawk signup offers you are eligible and determining whether a particular device is permitted to use the account consistent with our Terms of Service);
analyze and understand our audience, improve our service (including our user interface experiences, service performance, and AI response quality);
communicate with you concerning our service so that we can send you news about Leadhawk, details about new features and content available on Leadhawk, special offers, promotional announcements, consumer surveys, and to assist you with operational requests. These communications may be by various methods, such as email, push notifications, text message, online messaging channels, and matched identifier communications.

Categories of CCPA personal information disclosed for a business purpose

We disclose the categories of CCPA personal information listed below for business purposes. (Please see the Disclosure of Information section of our Privacy Statement for additional details that may be of interest to you.)

Identifiers: We may disclose identifiers for business purposes with the following categories of third parties: Service Providers, Partners, an entity engaged in a business transfer, law enforcement, courts, governments and regulatory agencies.
Characteristics of protected classifications under California or federal law: We may disclose these types of characteristics for business purposes with the following categories of third parties: Service Providers, an entity engaged in a business transfer/merger, law enforcement, courts, governments and regulatory agencies.
Commercial information: We may disclose commercial information for business purposes with the following categories of third parties: Service Providers, Partners, an entity engaged in a business transfer/merger, law enforcement, courts, governments and regulatory agencies.
Internet or other electronic network activity information: We may disclose these types of information for business purposes with the following categories of third parties: Service Providers, Partners, an entity engaged in a business transfer/merger, law enforcement, courts, governments and regulatory agencies.
Geolocation data: We may disclose geolocation data for business purposes, including Leadhawk’s own marketing, with the following categories of third parties: Service Providers, Partners, an entity engaged in a business transfer/merger, law enforcement, courts, governments and regulatory agencies.
Audio, electronic, visual, thermal, olfactory or similar information: We may disclose these types of information for business purposes with the following categories of third parties: Service Providers, Partners, an entity engaged in a business transfer/merger, law enforcement, courts, governments and regulatory agencies.

Sources of CCPA personal information

We explain our sources of information in the Collection of Information section of our Privacy Statement. (Please see that section for more information that may be of interest to you.) For ease of reference, in regard to CCPA personal information these are:

You (the consumer) when you provide us CCPA personal information directly, and when we collect it automatically based on your interactions with us (for example, through your computer or other device you might use to access our service (such as mobile devices));
Partners (other companies with whom you have a relationship). These Partners might include (depending on what services you use): social media and/or other companies that provide your ability to log in to the Leadhawk service using your login credentials with that company and other companies who provide services to you and collect payment for the Leadhawk service for distribution to us; and
Other sources. Service Providers who support our business including: security and payment service providers; marketing partners; publicly-available sources, specifically, public posts on social media platforms; and information about Internet Service Providers (ISPs) used by users to access Leadhawk through public databases associating IP addresses with ISPs.

CCPA Do Not Sell or Share My Personal Information

As of the date of this Privacy Notice, we may use certain types of information to engage in certain marketing activities. Under the CCPA, this activity may be considered “selling” or “sharing.”

State Specific Sections

Sale and Use of Personal Information for Targeted Advertising Purposes. We may use certain types of information to engage in certain marketing activities. This activity may be considered “selling”, or “targeted advertising” under US State Privacy Laws. Our practices regarding sale or targeted advertising may depend on how you interact with us, the services you use and the choices you make.

Use of De-Identified Information. As described in the Your Information and Rights section of our Privacy Statement, we may de-identify personal information in a secure manner when we determine it is appropriate as part of our business operations. We take reasonable measures to maintain and use the information in a de-identified manner. We do not make any attempts to re-identify such information, except as permitted under applicable law.

Your rights under Applicable US State Privacy Laws

To the extent applicable under US State Privacy Laws, you may have the following rights in connection with your personal information:

In California, you have the right to request that we disclose: what categories and specific pieces of CCPA personal information have been collected about you; the categories of sources from which CCPA personal information are collected; our business or commercial purpose for collecting, using, disclosing, selling or sharing personal information; the categories of third parties with whom we disclose, sell or share personal information; the categories of personal information we have disclosed, sold or shared about you for a business purpose.
You have a right to confirm whether or not we process your personal information as well as to access and receive a copy of the specific personal information we have collected about you.
You have a right to deletion of your personal information, subject to exceptions under applicable US State Privacy Laws.
You have a right to request correction of any inaccurate personal information we hold about you.
You have a right to opt-out of our sale or our use of personal information for targeted advertising purposes.
Finally, you have a right to receive notice of our practices at or before collection of personal information and you have a right not to receive discriminatory treatment for exercising any of your rights described under this section. We will not discriminate against you based on your exercise of any of your rights.

You can assert these rights only where we receive a verified request from you. For information on how to exercise your rights, please see the Your Information and Rights section above.

Use of Agents. If you are a consumer in a jurisdiction that recognizes the ability to use an authorized agent and wish to contact us through an authorized agent, the authorized agent can submit a request on your behalf to along with a statement, certified as may be required, that the agent is authorized to act on your behalf. In order to verify the request, we may ask you to verify your identity.

Appeals. If you are in a jurisdiction that recognizes your ability to appeal a decision we have made in connection with your attempt to assert a right under applicable US State Privacy Laws, you may file an appeal of our decision refusing your request to exercise your rights under this Privacy Notice. Requests to change our policies or practices are not grounds for appeal. You may request an appeal of such decision by contacting us at , please provide the state that you are writing from, accompanied with documentation you may have regarding the matter you are appealing.

If you do not own a Leadhawk account, we may not be able to respond to requests to exercise rights under this Privacy Notice, including, for example, the right to know or delete personal information. Because we only collect limited information about individuals without an account, we are unable to verify requests from non-account holders to the standard required by the US State Privacy Laws.

Retention of Personal Information. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in our Privacy Statement. Specifically, we retain information for our legitimate interests and essential business purposes, such as operating, maintaining and improving our services; complying with our legal obligations; and exercising our legal rights and remedies, including enforcing our terms of service. Our retention of information is based on many factors such as your relationship with Leadhawk (for example, are you a Leadhawk current subscriber); the nature of the information; compliance with our legal obligations; defending or resolving actual or anticipated legal claims. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.

Last Updated: January 20, 2026