Simple, transparent pricing

A conversation begins when a visitor sends their first message to your chatbot. It also includes every block of 20 messages within the same chat session—so if a visitor sends 21 messages, that counts as 2 conversations. If a visitor clicks the button to start a new chat (clearing their history) and sends a message, that also starts a new conversation.

If you run out of conversations, your chatbot will go offline. You can always upgrade to a higher plan for more included conversations. On Pro, Elite, and Enterprise plans, you can also enable auto top-up which automatically purchases conversations when your balance gets low (checked every 30 minutes), or manually purchase additional conversations at any time.

Yes, you can change your plan at any time. When upgrading, you'll get immediate access to your new plan's features.

Monthly included conversations reset each billing cycle and do not roll over. However, any additional conversations—whether manually purchased or added via auto top-up—never expire and remain in your account until used.

Yes! New users get a free trial on our Starter plan so you can experience the full power of Leadhawk before committing.

We accept all major credit cards including Visa, Mastercard, and American Express. All payments are securely processed through Stripe.

Absolutely. There are no long-term contracts or cancellation fees. You can cancel your subscription at any time from your dashboard and cancellation takes effect immediately.

Yes! When you choose annual billing, you save 20% compared to monthly billing. This is our way of thanking customers who commit to growing with Leadhawk.